At RestaurantReport.ai (“we,” “us,” or “our”), we value your privacy and are committed to safeguarding the personal information you entrust to us. This Privacy Policy (the “Policy”) outlines the types of information we collect, how we use and protect that information, and the rights and choices available to you regarding your personal information. By accessing or using www.restaurantreport.ai (the “Website”) or our associated services (the “Service”), you consent to the terms of this Policy.

1. Scope of This Policy

This Policy applies to information collected through the Website and the Service. It does not apply to third-party websites, products, or services that may be linked to on the Website. We encourage you to review the privacy policies of any third-party services before providing your personal information to them.

2. Information We Collect

We collect both personal and non-personal information to provide, improve, and operate our Service.

2.1 Personal Information

We collect the following personal information when you register for and use our Service:

• Account Information: Information you provide during account creation, including your name, email address, and payment details.
• Communications: If you contact us for support or with inquiries, we collect the content of your communication and your contact information to respond to you.

2.2 Non-Personal Information

We collect technical and usage data to enhance the functionality and performance of the Website:

• Log Data: Information automatically collected when you interact with our Website, such as your IP address, browser type, operating system, referring/exit pages, and timestamps of your visits.
• Cookies: We use cookies and other tracking technologies to enhance your experience on the Website. These technologies collect information about how you navigate and interact with the Service.

2.3 Review Data

The core functionality of the Service is based on the collection of publicly available customer reviews from third-party platforms (such as Google Reviews, Grubhub, Uber Eats, and DoorDash). This data is aggregated and analyzed to provide insights to restaurant owners. We do not link this data to your personal information.

3. How We Use Your Information

We use the information we collect to:

• Provide and Operate the Service: We use your personal information to create and manage your account, process payments, and deliver the insights generated by our AI analysis.
• Communicate with You: We use your contact information to send you important updates about your account, respond to your inquiries, and send promotional content (which you may opt out of).
• Improve Our Service: We analyze the usage data to improve the functionality, performance, and user experience of our Website.
• Ensure Security and Compliance: We use your data to monitor, detect, and prevent any suspicious or unauthorized activities on our platform, and to comply with applicable legal requirements.

4. Legal Basis for Processing Personal Information

We rely on the following legal bases for processing your personal information:

• Contractual Necessity: Processing your personal information is necessary to provide you with the Service and to fulfill our obligations under the terms of service.
• Legitimate Interests: We process certain information to further our legitimate business interests, such as improving the Service and ensuring its security.
• Legal Obligations: We may process your personal information to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: We may engage third-party service providers to assist in providing the Service, such as payment processors and hosting services. These providers are contractually obligated to protect your information and use it solely in accordance with our instructions.
• Legal Obligations: We may disclose your personal information if required by law, in response to a legal process, or to protect our rights or the rights of others, including to prevent fraud or enforce our agreements.

6. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with the Service. We may retain certain information for a longer period to comply with legal obligations, resolve disputes, or enforce our agreements. Once the information is no longer necessary, we will delete or anonymize it in accordance with our data retention policies.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of sensitive data and access controls. However, no system can be entirely secure, and we cannot guarantee the absolute security of your information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may access and update your personal information by logging into your account or contacting us.
• Data Deletion: You may request that we delete your account and personal information. Please note that certain information may be retained as required by law or for legitimate business purposes.
• Opt-Out of Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies to personalize your experience, analyze Website usage, and assist with our promotional efforts. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We recommend reviewing the privacy policies of any linked websites before sharing your personal information.

11. International Data Transfers

If you access the Website from outside the United States, please be aware that your personal information may be transferred to, processed, and stored in the United States, where our servers and central database are located. By using the Website, you consent to such transfer and processing in the U.S., where privacy laws may differ from those in your jurisdiction.

12. Children's Privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a minor, we will take steps to delete the information as soon as possible.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Policy on the Website and indicating the effective date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at info@restaurantreport.ai.