1. Acceptance of Terms

Welcome to RestaurantReport.ai (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.restaurantreport.ai (“the Website”) and the associated services we provide (collectively, “the Service”). By accessing or using our Service, you agree to comply with these Terms in their entirety. If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time, and any such modifications will be effective immediately upon posting. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of the updated Terms.

2. Use of the Service

RestaurantReport.ai provides a platform for analyzing customer reviews from various sources to generate insights for restaurant owners. By using our Service, you agree to the following conditions:

• The insights provided are based on data gathered from customer reviews and are for informational purposes only. These insights are not intended to be definitive business advice or guarantee any specific outcomes.
• You are responsible for how you apply the insights to your business operations.

3. Account Registration and Security

To use the Service, you must create an account with us. By registering an account, you agree to provide accurate, current, and complete information, and to update this information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities or actions taken under your account. If you become aware of any unauthorized use of your account, you must notify us immediately.

We reserve the right to suspend or terminate your account at any time for any reason, including if you violate these Terms.

4. Payment Terms

We offer the following subscription and payment options for the Service:

• Monthly Subscription
• Annual Subscription
• One-Time Payment for a Spy Report

By selecting a subscription or one-time payment option, you authorize us to charge your provided payment method for the applicable fees. All payments are non-refundable, as costs are incurred upon account creation to generate and analyze data using our AI technology. You may cancel your subscription at any time; however, such cancellation will be effective at the end of the current billing cycle. No partial refunds will be provided for cancellations made before the end of the billing period.

We accept payment by credit or debit card only.

5. Data Usage and Privacy

We collect and process customer review data solely for the purposes of providing insights to restaurant owners and improving our services. You acknowledge that:

• The data we analyze is publicly available information sourced from third-party review platforms.
• We will not share your data or insights with third parties except as required by law or as part of our internal efforts to improve the Service.

Any personal information you provide to us, including during account registration, will be used solely for account management, communication, and product updates. For more details on how we handle your personal information, please refer to our Privacy Policy.

6. Intellectual Property Rights

All content, materials, and services provided on the Website, including but not limited to text, software, graphics, and logos, are owned by RestaurantReport.ai and are protected by applicable intellectual property laws. You agree that you are granted a limited, non-exclusive, non-transferable right to access and use the Service solely for your internal business purposes. You are not permitted to reproduce, distribute, modify, or create derivative works of any portion of the Service or our intellectual property without prior written consent. All rights not expressly granted under these Terms are reserved by us.

7. Limitation of Liability

You acknowledge and agree that the Service, including the AI-generated insights, is provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or reliability of the insights, and you use them at your own risk.

To the maximum extent permitted by applicable law, RestaurantReport.ai and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of the Service, even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless RestaurantReport.ai and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the Service, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

9. Termination

We reserve the right to terminate or suspend your access to the Service, without notice, for conduct that we believe violates these Terms or is harmful to our interests or the interests of others.

Upon termination, you will no longer have access to the Service, and any outstanding payments will remain due.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the state of Pennsylvania, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or the use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Entire Agreement

These Terms constitute the entire agreement between you and RestaurantReport.ai regarding your use of the Service and supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter hereof.

12. Contact Information

If you have any questions regarding these Terms or the Service, please contact us at info@restaurantreport.ai